Intellect Design Arena is the ecosystem that nurtures and unlocks value in innovation. We will always be an evergreen start-up with the agility and hunger that fuels transformation and changes life for the better. Design is at our very core. As products and lines of business evolve from concept through industrial strength maturity, we leverage design to attack complexity and unleash human potential.
In the last 18 months or so, the decibel levels around the word ‘digital’ have been deafening. From the days of computer history and the use of ‘digital’ as a counterpoint to ‘analog’, digital today has assumed a whole new significance. Companies involved in digital are perceived as dynamic. Banks and insurance companies are investing furiously in digital. Governments want digital strategies. Conventional business, transactions, governance, and even fundamental economic models are adapting to new customer demands in a more technology-driven time, where nothing is considered too big a constraint to overcome.
Digital is about delivering the same experience at all touch points. In governance, digital unifies all governance models. In operations, digital is lean and agile. Digital has many definitions, but the common recurrent thread in our context is one of leveraging high performance financial technology better than ever before, in a manner that ensures superior customer experience, higher order operational efficiency and better governance in accordance with evolving regulatory frameworks.
Driving complexity reduction through Design Thinking, leveraging digital
True Digital is Digital 360. Inside and Out.
Digital 360 is holistic outcome-driven digital, as against the disjointed digital activities commonly practised today. It impacts the customer facing Digital OUT and all connections of customer journeys to fragmented processes covered by Digital IN.
Digital OUT is not merely about mobile. It’s about the transition from customer push to customer addiction for the services ofa financial institution. Committing to the same experience at all touch points (branch, advisor, online, mobile and call centers). It’s about authentication, entitlements and security, deliveredin a customer-friendly manner. It’s about ‘one technology’ delivering all applications.
Digital IN is not merely about process digitisation. It’s about making all internal processes subordinate to customer journeys. It’s about keeping customer in the center and then connecting business services, such as rates, fees, accounting, exceptions, and so on, around him. It’s about designing the complete digital work place by connecting policies, rules, processes with business services as desired by the customer in the centre. It’s about responsiveness to exceptions and reconciliation. It’s about regulatory and risk management with embedded KYC, AML, Basel III, and other, reporting.
An emphasis on design results in elegant solutions to the most challenging problems. A commitment to continuous innovation in a product company is only meaningful when it results in robust and high performance products that directly address customer pain points.
Design is the single most powerful competitive differentiator for financial institutions. The Design of Business is described as the pace at which knowledge advances from an inexplicable problem to a rule of thumb that guides us to a solution, to a replicable success formula. Traversing from mystery through heuristic to algorithm.
Our design principles are centred in a four-stage process that begins with defining the problem by asking the right questions. The purpose here is to understand stated and unstated needs, and overcome the ‘don’t know that the problem owner doesn’t know’ barrier. Stage 2 involves observing patterns with an emphasis on
accidents and exceptions. Stage 3 is all about the rigour of knowing and connecting the dots between customer experience and operations design. Stage 4 focuses on deep diagnostics to unearth blind spots.
Intellect provides the complete suite of technologies that enable a holistic Digital 360 adoption.
At 8012 FT Digital Design Centers customers can experience their digital vision in real time.
And work with specialists on the customer experience and operational excellence drivers, sharing pain points, getting under the hood to better appreciate gaps in current systems, identify change opportunities and establish priorities for progressive modernisation.
Financial institutions are understandably wary of implementation failures – the biggest challenge they grapple with! The industry is replete with instances of ambitious modernisation programmes that grossly overrun time and budget schedules, causing considerable reputational and financial damage to the customer and a significant setback to their strategic goals
Design Thinking is hardwired into the Intellect DNA and this reflects in absolute implementation certainty. Our aggressive delivery excellence programme is called D-3 OTIF – which translates to delivery 3 days before time, in full. The framework is built on the pillars of Design and Diagnostics and contains distilled progressive thinking on Agile Engineering, Theory of Constraints and Six Sigma.
Consistent delivery 3 days ahead of schedule and in full is the ultimate test of customer-centric design. We use engineering centres specially designed on agile principles, where six-people teams work as unit cell structures, ensuring high productivity delivery excellence along 8 dimensions.
Four dimensions relate to ‘In Full’, which drives the behaviour of implementation (requirements, technology solution, engineering, support). The ‘On Time’ dimensions focus on planning, monitoring & control, stakeholder management and on how we participate as a partner with the customer for higher throughput.
Consistent performance requires high performance engines around domain efficiency, technology efficiency, process efficiency, customer knowledge, re-usability, IP innovation, and people energy. Deep diagnostics unearth blind spots. Design principles engineer for predictability. Chemistry is the secret sauce that makes D-3 OTIF possible.
Financial institutions vary in their adoption of technology and their path on the technology journey lifecycle. Intellect works on diverse customer requirements with aggressive outcome-focused engagement, delivery and pricing models aligned to their strategic roadmap, execution infrastructure and investment landscape, providing reassuring implementation certainty. On Time. In Full.
XCelent award for advanced technology and breadth of functionality for CBX and Hubs
Central Banking Technology Provider of the Year (centralbanking.com)
Third party endorsement from industry specialists
Intellect platforms and products are routinely cited in leadership quadrants and ratings based on advanced technology, rich functionality and breadth of vision. This recognition is invariably based on analyst conversation with our customers as well as other financial institutions using other solutions. Across Consumer Banking, Central Banking, Risk & Treasury Management, Transaction Banking, and Insurance, Intellect is increasingly acknowledged to be the specialist in high performance financial technology for the digital age.
Global Consumer Banking
Risk & Treasury Management
Global Transaction Banking
Insurance
| For more information, please contact Naresh Vv Company Secretary Intellect Design Arena Limited naresh.vv@intellectdesign.com |
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