Intellect’s deal empowers Burgan Bank to differentiate its client offerings and take a significant step in supporting and meeting its customer’s growing needs.
Powered with enhanced customer experience channel technology CBX, Burgan Bank is now positioned to strengthen its corporate customer footprint and expand its Kuwaiti portfolio significantly by enabling the corporate sector with the latest technology and well-designed products. Burgan Bank is now poised to offer a full range of streamlined and advanced transaction banking services to leading Kuwaiti corporations & SMEs across the trading, manufacturing, contracting, alternative energy and advanced technology sectors.
Mr. Raed Al-Haqhaq, Deputy Group Chief Executive Officer & CEO – Kuwait of Burgan Bank, said, “Digital transformation of our transaction banking operations is one of the main priorities of the bank’s new strategy. We are now adopting the latest tech innovations, including full process automation that is enabled for mobility and highly scalable for growth. This new technology rollout is an important step in our own journey of being the best financial service provider in the Kuwaiti market through sustained execution”. He added, “iGTB is an important partner with a reputation in the MENA region for creating operational efficiencies, adopting international standards with a track record of emphasis on local requirements.”
“Deepening our partnership with iGTB to deploy the upgraded Digital Transaction Banking platform is central to our digital transformation journey to simplify and automate the end-to-end customer journey. Such advancements in mobile and online banking driven by customer demands and expectations are crucial for securing marquee clients and iGTB’s in-depth domain knowledge and expertise made it our partner of choice,” said Mr. Venkat Menon, Group Chief Operations & Technology, Burgan Bank. He added, “This partnership and implementation is part of Burgan Bank’s larger vision of enhancing our value proposition to customers by investing in digital and digitising the entire customer journey, thus improving both value and customer convenience.”
To know more about this success story, visit https://www.igtb.com/burgan-bank/