Unified Digital Engagement Platform for Banks & Credit Unions

eMACH.ai DEP, the unified Digital Engagement Platform is designed to transform the way Retail, SME, and Commercial banks connect with their customers. Our platform offers a seamless, contextual engagement across the entire customer lifecycle—from acquisition and engagement to retention—through both self-service and assisted channels.
Key Capabilities:

• Codeless & Extensible Platform: Easily extend digital journeys without technical complexity, accelerating time-to-market.
• AI-Powered Personalization: Tailor customer journeys based on intelligent, data-driven insights.
• API, Events, and Microservices: Integrate effortlessly with existing systems, ensuring smooth engagement.
• Headless Capabilities: Deliver content across various channels without backend limitations.
• Cloud-native: Scale on demand easily.
• Easy Integration: Connect with any Core banking provider, fintechs & Third parties

Built on a composable eMACH.ai (Events, Microservices, API, Cloud, Headless architecture, AI) platform, eMACH.ai DEP comes with comprehensive microservices across Domain, Engagement, Contextualization, Data ingestion and Process Choreography. The platform is available in a SAAS & Multi-Tenant model with the ability to have tenant-specific front-end, business process versions and Logical and physical partitions of tenant-specific data.